Our Response to COVID-19
On behalf of the entire MARY YOUNG team, we are sending our thoughts and prayers to everyone currently struggling with the impact of COVID-19.
During these uncertain times our main focus and priority is the safety of our employees and customers – and this will always continue to be our number one priority.
Our online store is and will remain open, with new styles releasing as long as we are able to do so. Our fulfillment process has changed in order to be as safe and hygienic as possible. We currently have one team member at a time fulfilling orders and every package is sanitized before it leaves our hands. Therefore, shipping timeframes may be longer than expected and we appreciate your patience as you wait to receive your order.
After more than six weeks of being closed our manufacturers are open as of May 11th - thank you all for the patience. They are following all government guidelines for a safe working environment and going above and beyond to maintain a clean workspace and process. All sales online, unless otherwise stated as pre-order with a note on shipping dates, will ship within three business days of your order. If you ordered anything on pre-order we will update you when we have solid shipping timelines on your order. While our team now works from home, we are still here to support you. If you have any questions please don’t hesitate to reach out to us at firstname.lastname@example.org.
We cannot thank you enough for the continued support during these times. As a small business we rely on our community to continue what we do and are forever grateful for all the love we’ve received from everyone in our community. We see the importance now more than ever in supporting small brands and companies, so we ask that you support small whenever you can – not just from us but from any small company you can to ensure they will get through these uncertain times.
Thank you for being a part of our community and supporting us through this. Stay home, stay safe and stay healthy.
Mary Young – CEO & Designer